Phone: 604-936-6555
Fax: 604-553-6333
Email: alliancemassageteam@gmail.com
We are accepting new massage patients from 8:00 am to 2:00 pm, Monday to Friday only.
Unit 11 – 228 Schoolhouse St
Coquitlam, BC, V3K 6V7
Monday – Friday: 9:00 am – 7:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: Closed
We are located in the Zone Bowling building on Schoolhouse St.
We aim to provide a safe and healthy environment for both our patients and our team.
The following guidelines have been developed in accordance with the practitioners’ governing bodies and WorkSafe BC for COVID-19 Return to Safe Operations.
SELF ASSESSMENT – The day prior to your appointment, you will receive a COVID Questionnaire by email that must be completed and submitted back prior to your appointment. If you answer yes to any of the questions please call the clinic and we will rebook the appointment for another date.
Currently, we are relaxing our cancellation policy for the unforeseen future.
For information regarding up-to-date instructions on assessment for COVID-19. Please see the bccdc.ca website for information on self-assessment support and lab testing.
SCREENING UPON ARRIVAL AT THE CLINIC – The clinic has taken precautionary measures to minimize risk of viral transmission, however due to the nature of massage therapy, acupuncture and chiropractic care means that physical distancing is not possible.
All patients will be asked the COVID-19 Self-Assessment questions prior to their appointment in order to proceed to treatment.
PHYSICAL DISTANCING – Patients will be required to wait outside (in car or outside door–our waiting room is closed). Your therapist will either come outside to bring you into the clinic or you will receive a call or text when it is time to enter. We ask that you arrive unaccompanied unless you or the patient requires assistance as our reception area is closed. After your appointment we ask that you leave the clinic immediately and book all future appointments by phone or email only.
HAND HYGIENE – Patients are required to use hand sanitizer (we will provide alcohol-based) upon entering and leaving the clinic, and before touching doors.
PAYMENT BEFORE TREATMENT – We kindly ask payments to be done before treatment. We will accept Debit (machines are disinfected after each patient), cheque, e-transfer or cash. Once payment is received, we ask that you proceed to your treatment room.
RECEIPTS ISSUED BY EMAIL – Receipt will be emailed after your treatment.
FACE TOUCHING AVOIDANCE – Facial tissue (Kleenex) is available in every treatment room for your use. COVID-19 can be spread by touch if a person has used their hand to cover a cough or a sneeze, so it is important to avoid touching your eyes, mouth, and nose. We recommend you bring your own (or wear) non PPE face covering (scarf/bandana works fine too. See note below: Personal Protective Equipment).
ENHANCED CLEANING – We have implemented a cleaning protocol for all common areas and surfaces within the clinic. All frequent touch points such as candy and magazines have been removed and the water cooler is no longer available. At this time please note, due to unforeseen circumstances no public washroom will be available. We apologize for the inconvenience.
PERSONAL PROTECTIVE EQUIPMENT — We ask that you wear a face covering when you enter the clinic and when you exit the treatment room.
Massage — Face coverings are NOT mandatory during massage treatment, but have the discussion with your RMT about what you are both comfortable with. We will ask and support your request for PPE to be worn by either individual.
Acupuncture treatments — Patients are kindly asked to wear or bring their non PPE mask or face covering.
Chiropractic care — Face covering (nose and mouth, non PPE) is MANDATORY before, during and after treatment.
We ask that you respect the guidance of our team. Following all instructions will ensure a safe and enjoyable experience for everyone.
Thank you for your patience and understanding as we move forward in our new normal.
Alliance Massage Therapy, Acupuncture and Chiropractic Team